Shipping policy
Order Processing
All orders require 1–2 business days to be processed and prepared for shipment. Orders are not processed or dispatched on weekends or public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Shipping Time
Our standard estimated delivery time is 7–11 business days after dispatch.
Please note that the total estimated time from placing your order to receiving it is approximately 8–13 business days, including processing.
Shipping Carriers
Depending on your destination and the availability of local delivery services, your order may be shipped through:
- YunExpress
- SF Express
- One of their local delivery partners
The final delivery may be completed by a local courier or postal service after the parcel arrives in your country.
Tracking Your Order
Tracking information may take 2–5 business days to update after your order has been dispatched. This is normal and does not mean that your parcel has stopped moving.
If your tracking has not updated after five business days, please contact our customer support team for assistance.
Shipping Delays
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to:
- Customs inspections
- Public holidays
- Severe weather
- High order volumes
- Courier disruptions
- Incorrect or incomplete shipping information
We are not responsible for delays caused by customs authorities, couriers, or other circumstances outside our control. However, our support team will assist wherever possible.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that the address can be changed once an order has been processed or dispatched.
Additional shipping charges may apply if an order must be resent because the original address was incorrect, incomplete, or undeliverable.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Where applicable, these charges are the customer’s responsibility and are not included in the product price or shipping fee.
Lost, Returned or Delivered Parcels
If your parcel appears to be lost in transit, please contact us with your order number and tracking information so we can investigate with the courier.
If a parcel is returned to us because of an incorrect address, an unsuccessful delivery attempt, or a failure to collect it, additional shipping fees may be required before it can be resent.
If tracking shows that an order has been delivered but you cannot locate it, please check with members of your household, neighbours, your building reception, and the local delivery carrier before contacting us.